Copper Pantry - Hospitality & Restaurant Cafe Consultants Melbourne

Before becoming a Hospitality Consultant , I learnt a very valuable lesson while running my own food store a couple of years back. I had been trading well enough in my Piccadilly city store but was aware that the shop and graphics had become a little tired looking. I did know that locals who knew my store through word-of-mouth were my key clientele but I also noticed that transient guests from both hotels on either side of my store, entering the centre, would not be immediately drawn to my shop. And this is in-spite the prime location I had right near the escalator. Once they circled the food court and eventually landed at my store, they would look closer and then judging by the length of the queue I would have, they would more than likely find their way into the queue. I would always make a point to follow up and see that they enjoyed their lunch. Kind of a stubborn stance really saying, “ how dare you doubt.” And almost certainly, I would see them again before their holiday or work...